1. Who We Are
The Core Company supplies waterproofing solutions and technical materials to the construction, paint, hardware and related industries.
For the operational business website, the responsible party is:
Business: The Core Company
Registered legal name: The Core Company (Pty) Ltd
Address: 88 Koala Road, Muldersdrift, Gauteng, South Africa
Email: info@thecorecompany.co.za
Telephone: +27 10 016 9452
Owner and Information Officer: Youen Govender
Information Officer contact number: +27 79 115 0655
For privacy and POPIA enquiries, contact info@thecorecompany.co.za.
2. Information We Collect
Depending on how you interact with us, we may collect:
- Your name and surname.
- Company or business name.
- Email address and telephone number.
- Product enquiries and quotation requirements.
- Product quantities, specifications and project details.
- Information you voluntarily provide through correspondence.
- Relevant customer and transaction information when a business relationship is established.
Our website hosting and technical service providers may also process information associated with website visits, such as IP addresses, browser details and technical logs.
We aim to collect only information reasonably necessary for the relevant business purpose.
3. How We Use Your Information
We process personal information to:
- Respond to enquiries and requests for quotations.
- Provide product information and customer assistance.
- Communicate about requested products and services.
- Process orders and maintain relevant customer records.
- Manage quotations, invoicing and business transactions.
- Meet applicable legal, tax and recordkeeping obligations.
- Maintain the security and proper functioning of our website and business systems.
We process information only where permitted under POPIA, including where necessary to respond to your request, fulfil an agreement, comply with the law, protect a legitimate interest or act on valid consent.
4. Marketing Communications
Submitting an enquiry does not automatically subscribe you to marketing communications.
Where required, we will request your consent before sending promotional emails or electronic marketing messages.
Where electronic marketing is otherwise permitted by POPIA, we will comply with the applicable conditions.
You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.
5. Sharing Your Information
We do not sell personal information.
Where reasonably necessary for legitimate business operations, information may be shared with:
- Authorised employees or representatives.
- Website, email and IT service providers.
- Customer-management and accounting service providers.
- Delivery or fulfilment partners, where relevant.
- Authorities or professional advisers where disclosure is legally required or permitted.
We seek to ensure that service providers handling personal information on our behalf apply appropriate confidentiality and security measures.
6. Information Security
We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.
Access to customer information is restricted according to business requirements.
No electronic system can be guaranteed completely secure, but we aim to maintain safeguards appropriate to the information being processed.
7. Retention of Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or where a longer period is required or permitted by law.
Information that is no longer required will be securely deleted, destroyed or de-identified where appropriate.
8. Cookies and Website Technology
Our website may use essential technical features required for its operation.
Hosting providers and other approved technical services may process certain information when visitors access the website.
If analytics, advertising cookies or additional tracking technologies are introduced, this notice will be updated to explain their purposes and any applicable consent choices.
9. International Processing
Some website, email or business technology providers may process or store information outside South Africa.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is permitted under POPIA and that suitable safeguards apply.
10. Your Privacy Rights
Subject to applicable law, you may:
- Request confirmation of whether we hold personal information about you.
- Request access to your personal information.
- Request the correction of inaccurate or outdated information.
- Request deletion where permitted by law.
- Object to certain processing activities.
- Withdraw consent where processing relies on consent.
- Object to direct marketing.
To exercise these rights, contact us at:
info@thecorecompany.co.za
We may request reasonable information to verify your identity before responding.
If you believe your personal information has been handled unlawfully, you may also lodge a complaint with the Information Regulator (South Africa).
Website: https://inforegulator.org.za
POPIA complaints: POPIAComplaints@inforegulator.org.za
11. Updates to This Notice
We may update this Privacy Notice to reflect changes in our business operations, website functionality, service providers or legal obligations.
The latest version will be available on our website.